Monday, February 23, 2009

Can your professional services organization step up to the plate as well as the Arizona Diamondbacks?

This morning, I read this terrific article by Jon Birger in the current Fortune magazine. By taking the subject out of the context of the technology and hard business world, I think it shines a light on some fundamental principles of outstanding customer service, and hints at ways you should rethink what you and your business are doing during these tough economic times to make sure you keep your customers engaged, thrilled with your offerings, and how you keep your organization focused on providing a fabulous customer experience despite more limited resources.


This post originally appeared at Your thoughts and feedback are welcome!

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